Crowdfunding

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resolve your queries, Monday to Friday | 10am-6pm.

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We’ll get back to you within 2-3 hours

Max character allowed :1000

Max character allowed :1000

Max character allowed :1000

Reach out to us:

We’ll get back to you within 12 hours

Campaigner Support:

[email protected]

Donor Support:

[email protected]

General Query:

[email protected]

Helpline Number (IVR):

18008912903
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Need help with your fundraiser?

Our fundraising experts are just a chat away via the Campaigner App.

FAQs

For Campaigners

Fund transfers take 1-3 working days after your request has been approved. For FCRA Registered NGOs raising foreign funds, fund transfers take 5-7 working days after the request has been made.

You can withdraw funds from your fundraiser by visiting your dashboard or through your mobile app. You must add your bank account details as well as verifying documents for your request to get approved.

ImpactGuru ensures that each fundraiser undergoes a due diligence process. This helps us verify the authenticity of the cause. Your fundraiser could have been rejected for various reasons. Some of them could be:
  • You have provided incorrect documents (identity details, reports, invoices, etc.)
  • The medical and KYC documents provided have been tampered with
  • Inadequate information about fund utilisation
  • Your fundraiser story provides inaccurate or incomplete information
  • The fundraiser promotes hate speech or violence
  • The multimedia used includes excessive nudity, gore or other graphic content
  • The fundraiser is political in nature
If your fundraiser doesn’t violate any terms and has still been rejected, please reach out to us at [email protected] or 18001020380 to request for a review.
For Donors

If you have donated through any of the above mentioned methods, please fill the payment confirmation form with your details to receive your confirmation along with 80G claim link (if applicable) on your registered email address.

Payment can fail due to various reasons, incorrect information to a weak internet connection. Please reach out to us at [email protected] or 022 - 49717414 / 18001015380 to get further assistance.

ImpactGuru provides a variety of secure payment modes to ensure that you donate miss out on contributing to a cause you care about. These are:
  • All credit cards including VISA, Mastercard, American Express, Maestro, Discover, etc.
  • All debit cards including VISA, Mastercard, Rupay, etc.
  • Netbanking
  • All major e-wallets such as PayTM, FreeCharge, OlaMoney, etc.
  • NEFT, RTGS and IMPS Transfer
  • UPI
For General Queries

If you see anything abusive, fraudulent or false on our platform or would like to report an error or bug, please email [email protected] with your report. We may contact you for more details.

ImpactGuru is committed to providing our users an open and trusted platform. We constantly work towards evolving our resources to be more secure, transparent and communicative with impeccable customer support. Learn more about ImpactGuru’s trust and safety commitment and privacy policy .

Money contributed towards your fundraiser on ImpactGuru is considered a donation or a gift and you are not liable to return the money back at any point.
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